At present, we offer three methods to pay for your
1. Paypal (eCheck, all major credit cards except
2. Credit Card Processing
3. Check/Money Order mailed to us directly, Manual
credit card processing
We hope to provide you with more options in the
future. For example, Google Payment is something we will
Payment by Paypal
We accept all major credit cards through Paypal.
Paypal is a division of eBay and is a very respected
third party provider. This will provide you with all the
protection. You can register free with Paypal and there
is never any transaction fees to you as a buyer. We pay
all transaction costs incurred.
Once Paypal has confirmed that you made the payment,
we will ship the products within 3 business days - often
much faster. We stock all items we sell (unless it is
clearly marked as special order) so we can ship them to
you faster. Of course, it increases our cost - but we
know that you expect superior service from us and we are
here to provide you with that.
Payment by Credit Card
Enter the credit card information as requested. Once
the card issuer accepts the charge, you will be
informed. (Normally this happens very quickly) We can
only ship to the address where the credit card statement
Some people file a "chargeback" with the credit card
company. A chargeback happens when you claim to your
credit card issuer that your credit card had been used
illegally. In some cases, these are legitimate as when
someone steals your credit card and use it to make
purchases. The bank in that case will investigate and
take necessary action.
A growing trend is for people to question everything
on a credit card statement. We note in our packing slips
that your charges may appear as International Cyber
Business Services, Inc. (or ICBS, Inc.) - This is the
parent company of GrandmasRemedies.com and
SpecialGifts.com If you are doubtful of a charge, please
call us at 330-342-0030 and we can tell
you details about the charge and help you resolve it.
A chargeback is very expensive to all concerned.
First the bank freezes that amount from our account. We
have to present a ton of evidence to prove that this is
a legitimate transaction. It will take 3-4 months for
the bank to resolve it (They (banks) love it because
they can use our money in the mean time interest free.)
They even charge us a chargeback fee (same way the bank
charges you when you deposit a check someone gave you
that was returned fro NSF.
When we send a shipment, we have facilities to verify
that it was received in your address. Our policy is to
fight any case of chargeback aggressively. In the
unlikely instance that the bank goes against us, we will
start collection process. There will be an automatic $50
collection fee for US shipments (that includes what the
bank has charged us for the chargeback as well as part
of what we have to pay a collection agency) and $100
collection fee for international orders. Your credit may
be affected. We will also file complaint with the postal
service for mail fraud. Claiming an item was not
received is a fraud. (We use Delivery Confirmation
Service to confirm receipt of items.)
If your address is insecure, contact us about
insuring your shipment or for signature confirmation. A
service charge applies for this. We cannot be
responsible for stolen merchandise.
So, please use common sense before calling your
credit card company and reporting that an item was not
Payment by Check/Money Order
You can pay by check or money order by mail. Use
Email option on checkout. Please send your check with a copy of
the shopping cart invoice to:
GrandmasRemedies.com fulfillment center
1477 Hunting Hollow Dr.
Hudson, OH 44236, USA
We will hold your order for a maximum of 7 days after
you place your order for the check to arrive. If not the
order will be cancelled.
Checks are to be cleared before we will ship your
item. It may take 3-5 business days to clear your check if
you deal with a bank in the USA.
Thus the payment by check is a slow process. We
recommend that you use the Paypal eCheck payment instead.
Paypal will accept your check if you register and verify
for that service.
Shipping Methods and Cost